Shipping and Returns
Shipping
SHIPPING & DELIVERY POLICY
Last Updated May 16, 2023
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Free DHL Expedited Shipping Worldwide.
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Arriving within 2-7 Business Days depending on receiving country.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please contact us at contact@kovatembel.com.
Once your order has been packaged, we will send an email with your tracking information.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is valid on international orders.
For informations about customs process: email contact@kovatembel.com
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutor rights. For more informations please refer to our Terms.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by: contact@kovatembel.com
Returns and Exchanges
RETURNS
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We have a 30 day return policy which means you have 30 days after receiving your item to request a return.
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To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at: contact@kovatembel.com
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
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You can always contact us with any return questions at: contact@kovatembel.com
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DAMAGES AND PROBLEMS
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.
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EXCHANGES
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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REFUNDS
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We will let you know once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you will automatically be refunded to your original payment method. Remember that your bank or credit card company may take some time to process and post the refund.
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RETURN SHIPPING
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Customers are responsible for the return shipping costs.